Frequently Asked Questions

Payment confirms itself the moment you transfer. From there, most top-ups are delivered in minutes. During business hours (8am - 10pm) the average is 5 to 15 minutes.

If you're in Bolivia, picking your pack generates a QR code with the exact amount. Scan it with any Bolivian bank app and pay: the order confirms automatically, with no proof of payment to upload. You can also download the QR code or share it with whoever is paying. From another country the QR doesn't appear — it's issued by Bolivian banks and yours can't pay it: there, you pay with your store balance, topped up via Binance Pay.

In Free Fire and Mobile Legends we check the ID against the game and show you the account name before you pay: if it shows up, it's the right one. The other games don't have that lookup, so the screen tells you we couldn't confirm it and the top-up goes to the ID you typed. Double-check it: once the top-up is delivered it can't be reversed.

In Bolivia: bank QR, confirmed automatically. Outside Bolivia: store balance, which you top up with Binance Pay in USDT and then spend in one click. The balance works inside Bolivia too, if you'd rather top up once and buy several times.

It depends where you are. In Bolivia you can buy without an account and track your order in the same browser, because paying by QR does not need one. Outside Bolivia you do need one: the available payment methods (balance and Binance Pay) are tied to your account. Creating it is free, takes 30 seconds and keeps your history even if you switch devices.

In the 'My Orders' section you can see all your orders and their current status: Pending, Processing, Completed or Canceled. You'll also get notifications when the status changes.

Orders with the 'Pending' status can be canceled by our team if a problem is detected. Once the top-up has been completed and delivered, it can't be canceled or refunded.

We have top-ups for Free Fire, PUBG Mobile, Mobile Legends, Arena Breakout and more. Our catalog is updated often with new games.

Yes. In Bolivia the charge goes through a Bolivian payment gateway, which is what confirms the transfer — we never see your bank details. From abroad the payment goes through Binance Pay, from your own account. The whole site is encrypted, every order is recorded under your name, and you can message us on WhatsApp any time.

You can message us on WhatsApp at +591 75756650, email us at bitsmarkets@gmail.com, or contact us on our social media (Facebook and Instagram).